Genesis Evo
Refund Policy
Effective date: July 3, 2026
Genesis Evo sells access to AI-powered capacity, memberships, credits, exports and related digital services. Refunds are handled with usage, abuse risk and applicable law in mind.
1. General Rule
Payments are generally final once capacity, credits, membership access, artifacts or model usage have been made available or consumed, except where required by law or expressly stated at checkout.
2. Subscriptions
You may open the Stripe billing portal from the signed-in membership panel to manage or cancel future renewal. Access normally remains available through the paid period shown in the portal. Cancellation does not automatically refund the current billing period unless required by law or approved by Genesis Evo.
3. Credits And Capacity
Cognitive Energy, top-ups, model council runs and artifact exports may be non-refundable after allocation or use. When a capacity purchase is fully refunded, any unused capacity associated with that purchase may be withdrawn. Abuse, fraud, chargeback risk or policy violations may suspend credit use.
4. Failed Or Duplicate Charges
If you believe a payment failed incorrectly, duplicated, or did not apply to your account, contact support with the account email, payment time and receipt information.
Signed-in members can open the billing portal to review the current subscription and future renewal. Refund review still requires receipt details and never occurs automatically from this link.
5. Contact
Refund requests can be sent to support@genesis-evo.com.